Detailed onboarding — what to expect
The first-time setup usually takes under 10–15 minutes: powering the device, choosing a PIN, noting your recovery phrase (24 words), and installing Ledger Live on your computer or mobile device. Ledger devices store private keys in a secure element on the device and never expose them to your computer or phone. Ledger Live is a companion app that displays account balances and creates unsigned transactions which you approve on-device.
Why the recovery phrase matters
Your recovery phrase is the single most important secret — it is the only backup of your private keys. Writing the words on paper and storing them in a safe, fireproof place ensures you can recover funds if the device is lost, stolen, or damaged. Never type your recovery phrase into a website, app, or cloud service.
First transaction checklist
- Confirm the receiving address on your device screen matches what Ledger Live shows.
- Send a very small amount first (test transaction).
- Once received, proceed with the remainder of the funds.
Quick troubleshooting tips
- If the device isn't detected: try a different USB cable/port and ensure the device is unlocked.
- If Ledger Live requests a firmware update: follow on-screen instructions and keep your recovery phrase safe — updates may require re-entry.
- For persistent issues: reboot your computer and the device, then re-open Ledger Live.